Feel free to ask any questions you may have. Contact us without hesitation
We will respond within 24 hours (average response time is approximately 2 hours)
Please refer to the fees here before making an inquiry
Our Affordable Tour PricesPlease also review this information before making an inquiry
Service Process and Important NotesFrequently Asked Questions
Important Notes
Our services are fee-based. If you are seeking free Mexico tourism information, please use our free Mexico information newsletter, “Quiote News”
Before submitting an inquiry, please read and agree to the “Important Notes” section.
In case you have trouble contacting us
If your message fails to be sent, we apologize for the inconvenience. Please reach out to us using one of the following methods:
- If you don’t have an email address, contact us via WhatsApp or Chat
- We strive to respond to inquiries within 24 hours, with an average response time of about 2 hours. If you don’t receive a response, there might be a technical issue preventing us from receiving your message. We apologize for the inconvenience and kindly ask you to contact us using the methods mentioned above.
- In some cases, emails may not reach us. If you haven’t received a response within 24 hours, please use the “Contact Us” form below or reach out to us via WhatsApp or Chat
- Users of mobile email or Hotmail should note that our replies may not be received. We suggest using Gmail, Yahoo, or another email provider or contacting us through the methods mentioned above.
- Mexico operates on Central Standard Time, which is 15 hours behind Japan Standard Time. Please expect potential delays in replies during late-night hours in Mexico. Thank you for your understanding.
●Email Address: ko@mexicoct.com
In rare cases, emails may not reach us. If you do not receive a response within 24 hours, please contact us using the “Contact Us” form below or via WhatsApp or Chat.
●ＬＩＮＥ：ID koiwasaki-mx
To add us as a friend, click here 👇
●Click on the “Chat with us” button in the bottom right corner of the screen
If there is no immediate response, it means we are currently unavailable. Please leave a message, and we will respond to you promptly. To check for our reply, please revisit our website later and reopen the chat. To facilitate communication, it would be helpful if you could provide your email address and phone number for WhatsApp. For detailed instructions on how to use our chat service, please refer to the [Frequently Asked Questions] section, specifically the 11th question under [I don’t use email].
You can also have a voice call with us (free of charge). Press the button and then click on the “Call Us” button. Please note that depending on your mobile phone settings, you may not be able to make the call. If the call doesn’t connect, please provide your contact details and the purpose of your call, such as your phone number for WhatsApp.
●Phone from outside Mexico: +52-55-4863-5654, or use the “Call Us” button on the chat, LINE call, or WhatsApp at +52-55-4863-5654.
WhatsApp can be used from anywhere in the world as long as the app is installed. When making an international call to this phone number, add Mexico’s country code “+52” before dialing “55”.
●Phone or WhatsApp from within Mexico: 55-4863-5654
Please refer to the fees here before making an inquiry
Our Affordable Tour PricesPlease also review this information before making an inquiry
Service Process and Important NotesFrequently Asked Questions